CyberCoders Customer Support Manager - Enterprise SaaS in Mountain View, California
Customer Support Manager - Enterprise SaaS Customer Support Manager - Enterprise SaaS - Skills Required - Team Management, SaaS Environment, Technical Services, Web Development, Application Development
Located in Mountain View, CA. We are well funded (5+ rounds = $200M), soon to IPO late stage startup that is still one of the fastest growing companies in the Valley. We are the leading brand and a leader in our field. Our solution helps over 2000 companies worldwide analyze their financial performance.
What You Will Be Doing
Managing ongoing customer relationships by prioritizing daily requests and action items with internal teams and efficiently communicating updates with customers and internal teams.
Create and implement multi-tier response to customer issues, working with the Support Specialists and the rest of the engineering team
This team is responsible for reproducing issues in a testing environment, logging bugs with reproducible steps, analyzing logs, parsing code, debugging issues, and finding workarounds for customers
Identifying new solutions and/or workarounds to improve overall satisfaction with our products
Responsibilities in hiring, onboarding, training, and providing process and guidelines for support engineers
What You Need for this Position
5+ years experience managing client relationships with large enterprises (B2B), focused on customer success objectives: optimizing adoption, retention and renewals - a big plus for experience working with Financial software, SaaS, and/or B2C
Bachelors degree in Computer Science, IT, or equivalent work or educational experience required
Experience delivering and supporting Java applications
Ability to isolate, reproduce, and eliminate software issues
Experience deploying mission-critical, 24x7 solutions in a global SaaS environment
Strong leadership, communication and organizational skills
Fluent with SaaS products
Ability to deliver very high-quality customer-service and support to client base, prioritizing and managing a multitude of requests
Adept at understanding client needs and translating technical concepts into easily-understood solutions
What's In It for You
Great Pay + Benefits + PreIPO stock
So, if you are a Customer Support Manager with experience, please apply today!
Applicants must be authorized to work in the U.S.
CyberCoders, Inc is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Customer Support Manager - Enterprise SaaS CA-Mountain View CL2-TL3-1440293